Terms of Service
Please read these terms carefully as they govern your use of ByDay's service marketplace platform and outline the rights and responsibilities of all users.
Last updated: June 8, 2025
Agreement to Terms
By accessing and using ByDay's platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with these terms, please do not use our platform. ByDay reserves the right to modify these terms at any time, and continued use constitutes acceptance of such changes.
Platform Description
ByDay operates an online marketplace platform that connects service seekers ("Clients") with service providers ("Professionals") across various categories including home services, construction, technology, creative services, and more.
Our Role
- • Facilitate connections between Clients and Professionals
- • Provide secure payment processing
- • Maintain platform safety and quality standards
- • Offer customer support and dispute resolution services
What We Don't Do
- • ByDay does not provide services directly
- • We do not employ or control service providers
- • We are not responsible for the quality of services performed
- • We do not guarantee availability of any specific service or provider
User Accounts & Registration
Account Creation
- • You must be at least 18 years old to create an account
- • Provide accurate, current, and complete information
- • Maintain the security of your account credentials
- • Notify us immediately of any unauthorized access
Professional Verification
Service providers must complete our verification process, including background checks, skill assessments, and documentation of relevant licenses or certifications.
Service Bookings & Payments
Booking Process
- • Service bookings are contracts between Clients and Professionals
- • ByDay facilitates the booking but is not party to the service contract
- • Cancellation policies vary by service and are set by Professionals
- • Both parties must honor confirmed bookings
Payment Terms
- • Payments are processed securely through our platform
- • Service fees are disclosed before booking confirmation
- • Payment is held in escrow and released after service completion
- • ByDay charges a service fee on each transaction
- • Refunds are subject to our refund policy and dispute resolution
User Conduct & Responsibilities
Acceptable Use
Users must:
- • Use the platform only for lawful purposes
- • Provide honest and accurate information
- • Treat all users with respect and professionalism
- • Comply with all applicable laws and regulations
Prohibited Activities
Users must not:
- • Create fake accounts or misrepresent identity
- • Attempt to circumvent platform fees
- • Post false reviews or manipulate ratings
- • Engage in harassment, discrimination, or illegal activities
- • Share contact information to bypass the platform
- • Use the platform for any commercial purpose outside of service provision
Safety & Insurance
Safety Measures
- • All Professionals undergo background verification
- • We maintain a rating and review system
- • Report any safety concerns immediately
- • Emergency contact information is available 24/7
Insurance Coverage
While ByDay encourages all Professionals to maintain appropriate insurance, we do not provide insurance coverage for services. Users are responsible for verifying insurance coverage directly with service providers when necessary.
Intellectual Property
The ByDay platform, including its design, features, content, and technology, is protected by intellectual property laws. Users may not copy, modify, or distribute our platform or content without permission.
User Content
By posting content (reviews, photos, messages) on ByDay, you grant us a non-exclusive license to use, display, and distribute such content for platform operations and marketing purposes.
Limitation of Liability
Important: ByDay's liability is limited to the maximum extent permitted by law. We are not liable for:
- • Quality, safety, or legality of services performed by Professionals
- • Property damage or personal injury during service provision
- • Disputes between Clients and Professionals
- • Loss of data, profits, or business opportunities
- • Third-party actions or platform downtime
Our total liability in any case shall not exceed the amount of fees paid to ByDay in connection with the specific transaction giving rise to the claim.
Account Termination
By Users
You may terminate your account at any time through your account settings. Termination does not affect any outstanding obligations or completed transactions.
By ByDay
We may suspend or terminate accounts for violations of these terms, safety concerns, or other reasons at our discretion. We will provide notice when possible.
Governing Law & Disputes
These terms are governed by the laws of the State of California, United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Dispute Resolution
Before pursuing formal legal action, we encourage users to contact our support team to resolve disputes. We provide mediation services for service-related disputes between Clients and Professionals.
Questions About These Terms?
These Terms of Service constitute the entire agreement between you and ByDay regarding the use of our platform. Any modifications to these terms will be posted on this page with an updated effective date.